Privacy
Mandarin First (華藝漢語) (website: https://www.mandarinfirst.org/, “the Website”) is operated by MANDARIN FIRST Ltd.（華藝漢語有限公司）. This Privacy Policy explains how the Website collects, processes, and uses your personal data, and the rights you hold. Please read it carefully; by using the Website’s services, you are deemed to have read, understood, and agreed to this Policy.
1. Scope
This Privacy Policy applies to the personally identifiable information collected when you use the Website’s services. It does not apply to external websites linked from the Website, nor to any third party not commissioned by or involved in managing the Website.
2. Collection, Processing, and Use of Personal Data
- When you visit the Website or use features such as enquiry forms, enrolment, surveys, or newsletter subscriptions, we will ask you to provide the personal data necessary for that service (such as name, nationality, email address, phone number, country/region of residence, and the course or service you are interested in), and will process and use it only within the specific purpose for which it was collected. We will not use it for other purposes without your written consent.
- When you use our contact mailbox, online enquiry, or survey features, we retain the name, contact details, message content, and time of use that you provide.
- During general browsing, our server automatically logs your device’s IP address, time of access, browser type, and browsing and click records, as internal reference to improve our services. These logs are for internal use only and are not disclosed.
- If you proceed to enrol in a course or arrange matters related to studying in Taiwan, we may separately collect documents such as passport, residence permit, or visa information. Such data is collected, processed, and used in accordance with the specific purpose and consent stated in the relevant enrolment or application documents, and falls outside the scope of the Website’s general online services.
- Except as otherwise required by law, the personal data we collect is used only for the duration of the specific purpose for which it was collected. Once that purpose no longer applies or the retention period expires, we will delete, cease processing, or cease using the data, whether on our own initiative or at your request.
- You may request at any time that we correct or delete any erroneous or incomplete personal data we hold about you.
3. International Users and Cross-Border Data Transfer
The Website serves international users, including those residing outside Taiwan. When you access the Website and provide personal data from a country or region outside Taiwan, your data will be transferred to, stored, and processed in Taiwan, and is governed by the Personal Data Protection Act of the Republic of China (Taiwan). By using the Website’s services, you acknowledge and consent to this cross-border transfer and processing. Where the laws of your location grant you additional data rights (for example, the EU GDPR), we will respect and help you exercise them to the extent those laws apply.
4. Data Protection
- The Website’s servers are equipped with firewalls, anti-virus systems, and other information-security measures to protect the Website and your personal data. Only authorised personnel may access your personal data; all such personnel have signed confidentiality agreements, and any breach of those obligations will be handled in accordance with the law.
- Where we commission a third party (such as a system, payment, newsletter, or advertising service provider) to assist with processing, we require them to observe confidentiality obligations and take the necessary steps to verify their compliance.
5. Personal Data of Minors
If you are under the age of 18, you may use the Website and provide personal data only after your legal representative or guardian has read, understood, and agreed to this Privacy Policy. We do not knowingly collect personal data from minors without the consent of their legal representative.
6. Links to External Websites
The Website may contain links to other websites. External sites you reach through those links are not governed by this Privacy Policy; please refer to the privacy policy of each linked site separately.
7. Sharing Personal Data with Third Parties
We will never provide, exchange, rent, or sell your personal data to any other individual, group, private enterprise, or government agency, except where there is a legal basis or contractual obligation to do so. Such exceptions include, but are not limited to:
- Where you have given written consent.
- Where expressly required by law.
- Where necessary to prevent danger to your life, body, freedom, or property.
- Where necessary, in cooperation with a government agency or academic research institution, for statistical or academic research in the public interest, and the data is processed such that no specific individual can be identified.
- Where your conduct on the Website breaches the terms of service or may harm or obstruct the rights of the Website or other users, and disclosure of your personal data is, upon the Website administrator’s assessment, necessary to identify or contact you or to take legal action.
- Where it is to your benefit.
- Where we commission a vendor to assist in collecting, processing, or using your personal data, we exercise the duty of a good-faith administrator in supervising them.
8. Use of Cookies
To provide you with the best browsing experience, the Website writes and reads cookies on your device to record browsing preferences, analyse traffic, and serve advertising. If you do not wish to accept cookies, you may raise your browser’s privacy level or refuse cookies in your browser settings; however, this may prevent some features of the Website from functioning properly.
9. Your Rights and How to Contact Us
Under the Personal Data Protection Act, you may exercise the following rights regarding the personal data we hold: to enquire about or request access to it, request a copy, request supplementation or correction, request that we cease collecting, processing, or using it, and request its deletion. To exercise these rights, or if you have any questions about this Privacy Policy, please email us at info@mandarinfirst.org, and we will respond within a reasonable period.
10. Amendments to This Privacy Policy
This Privacy Policy may be amended at any time in response to changes in law, technology, or services. Amended terms will be posted on the Website. We recommend you review this Policy periodically to stay informed of the latest version.
Last updated: 10 November 2026